Cette formation est proposée sous forme de formation présentielle et à distance. En savoir plus

Active Listening for Understanding and Building Trusting Relationships

Développement Personnel



At the end of this training, the participant should be able to:

  • adopt a non-judgmental attitude

  • use the techniques of active listening in different situations

  • improve their relational efficiency in interpersonal communication

  • Introduction

    • Why is it difficult to listen?

    • Paying attention, hearing, describing

    • Enhancing the consciousness of one’s environment in the present moment

  • The challenges of active listening

    • Avoid communication pitfalls

    • Explore different ways of listening

    • Distinguish between facts, opinions, feelings and judgments

  • Using the techniques of active listening

    • Definition, advice, implementation

    • Ask the right questions

    • The different uses of reformulation

    • Observe and listen to what is not being said: paralinguistic and non-verbal elements

  • Listening in delicate situations

    • Aggressiveness, conflict, customer complaints, manipulation…

    • (Re)establish a trusting relationship by listening without judging

Target Audience

Anyone wishing to better understand their interlocutors and improve their ability to listen, as well as their professional relationships.


Course Material

The training material will be handed out at the beginning of the course.

Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
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