Développement Personnel

Business English: Writing effective e-mails at work


Participants will be able to apply their English language skills in writing professional emails at work. Participants will improve both their fluency and accuracy when using the English language. They will enhance their wider professional skills by writing emails that have the right level of formality, clarity and cultural awareness.


In the framework in the English language development and upon successful completion of this course, the participant should be able to:

  • Use a wide range of expressions used in professional e-mail writing.
  • Understand the different conventions in starting and finishing a professional e-mail.
  • Use the language of persuasion to powerfully describe a product, project or service in a professional e-mail.
  • Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in e-mail writing.
  • Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by e-mail.
In the framework of the professional skills development, the participant should be able to:
  • Critically reflect on what makes an effective e-mail.  
  • Successfully differentiate between the styles used in client/supplier facing emails, and internal emails to colleagues.  
  • Write emails that are sensitive to both your audience and to the cultural context.
  • Write emails that convey clear and powerful messages.
  • Respond to difficult questions by e-mail.
  • Feel more confident about your e-mail writing and more able to quickly respond to e-mails at work.
An interactive case study approach
The course is based on a set of interactive case studies. These case studies are designed around realistic scenarios at work which develop the professional skills and English language skills of participants.

Course structure: Part 1:

The first part of the course focuses on the key vocabulary, expressions and conventions used in e-mail writing. Key themes are highlighted below.
  • Exchanging ideas and best practice.
  • Exploring informal, semi-formal and formal greetings and goodbyes.
  • Key expressions to use in professional e-mail writing both in semi-formal and formal e-mails.   
  • Understanding the e-mail sandwich and its cultural context. Effectively using a series of expressions that give a polite context to the main message in an e-mail.
  • Exploring transitions between formal and semi-formal language in e-mail writing.
  • Acceptable and unacceptable ‘jargon’, acronyms and abbreviations in e-mail writing.
Course structure: Part 2
The second part of the course focuses on a professional case study in which you need to deploy the vocabulary and techniques generated in part 1. In this case study, based on a realistic work-based scenario, you produce a professional first contact email, meeting request and follow up/reminder e-mail.

Target Audience

This is an inclusive course designed for professionals across both the private and government sectors looking to improve their e-mail writing technique in English.


B1 or above in the CEFR levels. 

The course is designed for professionals who are looking to improve their vocabulary and techniques in writing professional English e-mails. To access the course effectively it is helpful but not essential if you have professional experience of writing e-mails in English.

Course material

The course material will be delivered at the end of the course.


By completion of the course, the end of the training, the trainee will receive a certificate of participation issued by the House of Training.

& Examen
4 h
Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
cliquez ici pour voir le plan
130,00 EUR