Upon successful completion of this course, the student will:

• understand the BPMN 2.0 modeling fundamentals language concepts and uses  
  

• be able to visualise, describe, document, report and analyse business processes

• Introduction to BPMN

• • Business Process Management and BPMN

  • The BPM umbrella

  • BPM and Governance

  • Business Goals, Objectives

  • Maturity within the market

  • Strategy, Planning and Goal-setting

  • Current BPMN challenges

• Requirements Gathering

• • Business analysis

  • Requirements management and Use cases

  • Types of users and their characteristics

  • Creating a requirements management plan

  • Project and Systems development Lifecycle

  • Concepts, tools & techniques for analysts

• BPMN Fundamentals

• • Identifying business processes

  • Characteristics of processes

  • As-Is process vs. To-be process

  • Goals and Objectives

  • Levels of business process modeling

  • Using layers and views

• BPMN Layering

• • What is layering?

  • Common layers

  • Audience for each layer

  • The BPM stack

  • Digesting the layers

  • Layering rules of thumb

• Roles within BPMN

• • Project Manager responsibilities

  • Business Analyst responsibilities

  • Architect responsibilities

  • Developer responsibilities

  • QA/Tester responsibilities

  • Configuration manager responsibilities

  • Specialist roles and responsibilities

• Process Design Methodology

• • Setting objectives

  • Defining process scope

  • Drawing the process flow diagram

  • Defining the process details

  • Designing the process application

  • Testing

  • Deployment

  • Monitoring and improvement

• Business Motivation Modeling

• • Elements of the Business Motivational Model

  • Business Vision, Goals, Objectives

  • Means and Ends

  • Mission, Strategies, Tactics

  • Aspects of Business Modeling

• BPMN 2.0 Notation

• • Events, Gateways, Activities

  • Defining Events

  • Configuring Timeouts

  • Handling Faults

  • Catching Exceptions

  • Using Pools and Lanes

  • Usage of Sequence and Message flow

• Process Lifecycle Recommendations

• • BPM lifecycle overview

  • High risk points within the BPM lifecycle

  • Handling service and process dependencies

  • Configuration and control

  • Proper retirement of processes and services

• Process Versioning Strategies

• • The problem of Process versioning

  • Configuration control granularity

  • The role of the process catalog

  • Naming conventions

  • Supporting multiple simultaneous versions

• Process and Service Identification Methodologies

• • Overview of popular methodologies

  • Top-down modeling

  • Bottom-up modeling

  • Goal-service modeling

  • BPM modeling pitfalls

• BPM Business Patterns

• • The Self-service model

  • The Information warehouse model

  • The Information subscription model

  • The User collaboration model

  • The Extended enterprise model

• Process Quality and Governance

• • Awareness of Industry Reference Models

  • Quality, Metrics, and Governance Frameworks

  • Industry frameworks

  • Regulatory frameworks

• Metrics Frameworks

• • APQC Process Classification Framework

  • SCOR Value Chain Reference Model

  • Business Process Maturity Model (BPMM)

  • Six Sigma

  • Balanced Scorecard

  • COBIT, Basel 2 and Sarbanes-Oxley

• Rules-driven BPMN

• • Business rules within BPM

  • Externalising existing rules

  • Identifying new rules

  • Managing SOA business rules

  • Leveraging business rules

The participant has to bring his own laptop with him

At the end of the training, the participants will receive a certificate of participation delivered by the House of Training.

The course material will be delivered at the end of the course.