Fundamentals, Techniques and Processes of Mediation - Manager in Mediative Communication: Module 1

This training course is part of a more comprehensive programme called Manager in Mediative Communication.

This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

The purpose of this module is to provide participants with a solid introduction to mediation and its underlying principles. Participants will gain an understanding of mediation as both a conflict prevention and conflict resolution method, while developing a first practical insight into the role of the mediator and the mediation process.

Following the programme's Tell–Show–Do methodology, the training combines theoretical input with practical exercises to enable participants to experience mediation in action.

Learning Outcomes

Upon completion of this module, participants will be able to:

• Understand the foundations and principles of mediation

• Differentiate mediation from other conflict resolution mechanisms

• Recognise the value of mediation in both preventive and curative contexts

• Understand the mediator’s role, responsibilities, and ethical position

• Identify the main phases of a mediation process

• Apply the core attitudes required of a mediator, including empathy, acceptance, and congruence

• Introduction to mediation and its applications

• Fundamental principles of mediation

• Mediation versus arbitration, litigation, negotiation and facilitation

• Mediation as a technique and structured process

• Mediation as a tool for conflict prevention

• Overview of the mediation process

• Role and positioning of the mediator

• Empathy, acceptance and congruence as key mediator competencies

This module is intended for:

• Employees, executives and managers in private companies and public institutions.

• Professionals working in banking, legal services, construction, healthcare and business consulting.

• Project managers dealing with restructuring projects.

• Human resources professionals.

• Entrepreneurs and self-employed professionals.

• Lawyers, architects and physicians.

• Anyone facing significant communication challenges in their professional environment.