This training is offered in both face-to-face and distance learning formats. More information



Participants will develop their English language skills in writing a wide range of professional communications. Participants will improve both their fluency and accuracy when writing in English. They will enhance their wider professional skills in using the right level of formality, communicating with clarity and cultural awareness. 


In the framework in the English language development and upon successful completion of this course, the participant will be able to: 

  • use a wide range of expressions used in professional writing
  • understand the different conventions in starting and finishing a professional e-mail, report and other communications   
  • use different expressions and grammar structures to effectively report on progress
  • use the language of persuasion to powerfully describe a product, project or service
  • understand a wide range of common phrasal verbs, acronyms and business idioms typical in professional writing  
  • deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts

In the framework of the professional skills development, the participant will be able to:

  • critically reflect on what makes effective business writing
  • successfully differentiate between the styles used in client/supplier communications, and internal communications to colleagues 
  • write emails and reports that are sensitive to both your audience and to the cultural context
  • write communications that convey clear and powerful messages
  • respond to difficult questions by e-mail
  • feel more confident about your writing skills in Business English and more able to quickly respond to e-mails at work
Course structure: Part 1 

The first part of the course focuses on the key vocabulary, expressions and conventions used in business writing. Key themes are highlighted below. 

  • Exchanging ideas and best practice 
  • Key expressions to use in professional communications writing both in semi-formal and formal context 
  • Understanding the e-mail sandwich and its cultural context
  • Acceptable and unacceptable ‘jargon’, acronyms and abbreviations in professional writing
Course structure: Part 2

The second part of the course focuses on a professional case study in which you need to deploy the vocabulary and techniques generated in part 1. In this case study, based on a realistic work-based scenario, you produce a range of professional communications. 

Target audience

This is an inclusive course designed for professionals across both the private and government sectors looking to improve their writing technique in English. 


B1 or above in the CEFR levels.

The course is designed for professionals who are looking to improve their vocabulary and techniques in writing professional English communications. To access the course effectively it is helpful but not essential if you have professional experience of writing English communications.  


Training material

Please note that, for environmental reasons, no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here ). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company, please contact him/her so that he/she can give you access to it or send it to you.


At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
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Sessions and schedules

Download the schedule (PDF)

  • Wed 14.12.2022

    08:30 à 17:30


    Writing effectively at work

    Classe virtuelle