Structure of the Mediation Process - Manager in Mediative Communication: Module 3

This training course is part of a more comprehensive programme called Manager in Mediative Communication.

This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

This module provides participants with a detailed understanding of the architecture of a mediation process. It explores the various stages of mediation and equips participants with practical tools to guide parties through each phase in a structured and effective manner.

Learning Outcomes

Upon completion of this module, participants will be able to:

• Understand the sequence and purpose of each mediation phase

• Structure and facilitate mediation sessions effectively

• Manage transitions between phases

• Create a constructive framework for dialogue

• Maintain neutrality while steering the process

• The different phases of mediation

• Preparation and opening of mediation sessions

• Establishing a mediation framework

• Identification of issues and interests

• Exploration of options and solutions

• Reaching and formalising agreements

• Practical simulations and case studies

This module is intended for:

• Employees, executives and managers in private companies and public institutions.

• Professionals working in banking, legal services, construction, healthcare and business consulting.

• Project managers dealing with restructuring projects.

• Human resources professionals.

• Entrepreneurs and self-employed professionals.

• Lawyers, architects and physicians.

• Anyone facing significant communication challenges in their professional environment.