Nouveau 230,00 EUR

*

(+3% TVA)

   Cette formation est proposée sous forme de formation présentielle. En savoir plus

Objectives


After the training the participant shall be able to:

  • have guidance on improving his/her communication skills,

  • adopting the right attitude to prevent 

  • manage interpersonal conflicts between employees and teams.


  • Pedagogical goals are:

    • Knowledge: to be able to:

      • Understand conflict dynamics and the different strategies for dealing with conflicts;

      • Understand the impact of his/her communication.

    • Know-How: 

      • Know how to use active listening, to reformulate and question,

      • Develop mediation skills for conflict prevention and/or resolution

    • Behavioural skills: 

      • Enable the trainee to learn the right attitude in conflict situations, namely by :

        • Creating confidence and knowing how to defuse a conflicting situation;

        • Promoting the empowerment of employees and the dialogue.

Programme


  • Understanding conflict dynamics:

    • Identify the different types of conflicts in the workplace and their impact on team motivation; 

    • Recognise the different strategies for dealing with conflicts and identify your own style / tendency;

    • Understand the phases of conflict escalation;

    • Focus on the real stakes of the conflict (interests vs. positions) 

  • Learn how to defuse tensions or existing conflicts:

    • Improve your communication skills, develop empathy and active listening, learn principled negotiation, know how to reformulate and question;

    • Learn how to adopt the right attitude: focus on interests, acknowledge the emotional dimension of the conflict; facilitate mutual understanding and promote the resolution of the disagreement.


Target audience


Team leaders, Heads of unit, HR staff, Project managers

Certificate


At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Course material


The course material can be downloaded free of charge via your portal the day before the start of the course (download the Client Portal User’s Guide here).

Lieu

Télécharger le planning PDF

mer. 24.11.2021 à 08h30

icon 7H

Conflict management in the workplace

  • icon Chambre de Commerce Luxembourg
Télécharger le planning PDF

ven. 10.06.2022 à 08h30

icon 7H

Conflict management in the workplace

  • icon Chambre de Commerce Luxembourg
Télécharger le planning PDF

mer. 16.11.2022 à 08h30

icon 3H30

Conflict management in the workplace

  • icon Classe virtuelle
    À distance

jeu. 17.11.2022 à 08h30

icon 3H30

Conflict management in the workplace

  • icon Classe virtuelle
    À distance

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