The survey conducted in December 2025, in partnership with the ABBL, among 147 financial sector professionals reveals strong adoption of artificial intelligence, but still limited organisational maturity and a massive need for training.
Eight out of ten respondents use AI regularly or occasionally in their work, but 66% have never received dedicated training. This discrepancy highlights the need for structured support, particularly in terms of business, regulatory and organisational aspects.
The majority of participants come from Risk, Compliance and Audit functions (41%), followed by Operations (24%) and IT/Data (16%). 70% work in companies with fewer than 250 employees and hold middle management or executive positions, offering a strategic perspective on AI issues.
In terms of training, short formats (2–4 hours) and certification programmes are preferred. The priority content is the responsible and secure use of AI, integration into existing processes, and then governance. These choices reflect the desire to secure before accelerating deployment.
Organisational maturity remains low: only 5% have a formalised AI strategy, with the majority still at the exploratory or experimental stage.
The priorities are clear: train teams, structure initiatives and secure usage. AI thus appears to be a lever for organisational transformation, where continuous training is essential for responsible, compliant deployment that creates sustainable value.
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