This training is offered in the form of face-to-face training.



At the end of this training, the participant should be able to:

  • identify difficulties in saying no

  • express a refusal; practice "saying no" with tact and diplomacy

  • discover how to progress in your own assertiveness

  • Explore the difficulties of saying "no"

    • Why do we have so much trouble expressing a refusal? Weight of education, past experiences and social constraints

    • The advantages of “no”, the disadvantages of “yes”; their real and / or imagined consequences

    • Assess one's own ability to say no

  • Before expressing a refusal

    • Deepen and understand the demand and what is at stake

    • Analyse the situation: is it possible to say no? And if so, with what consequences possible, positive and negative?

    • Possible alternatives

  • Say "no" in practice

    • Express your refusal: an approach in 3 steps

    • Communicate one's response with tact and constructively

    • Some rules to say no more easily

  • Assert yourself more

    • Assertiveness: neither doormat nor hedgehog!

    • The benefit of daring to say things

    • Understand and fight against limiting beliefs

Target Audience

For all. People wishing to learn to say no, to preserve themselves, to assert themselves more.


Course Material

Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.

Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
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Sessions and schedules

Download the schedule (PDF)

  • Tue 22.10.2024

    08:30 to 16:30


    Say "no" in a constructive manner

    Chambre de Commerce Luxembourg