At the end of this training, the participant should be able to:
identify difficulties in saying no
express a refusal; practice "saying no" with tact and diplomacy
discover how to progress in your own assertiveness
Explore the difficulties of saying "no"
Why do we have so much trouble expressing a refusal? Weight of education, past experiences and social constraints
The advantages of “no”, the disadvantages of “yes”; their real and / or imagined consequences
Assess one's own ability to say no
Before expressing a refusal
Deepen and understand the demand and what is at stake
Analyse the situation: is it possible to say no? And if so, with what consequences possible, positive and negative?
Say "no" in practice
Express your refusal: an approach in 3 steps
Communicate one's response with tact and constructively
Some rules to say no more easily
Assert yourself more
Assertiveness: neither doormat nor hedgehog!
The benefit of daring to say things
Understand and fight against limiting beliefs
For all. People wishing to learn to say no, to preserve themselves, to assert themselves more.
Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.