ITIL® 4 Foundation & Certification

  • Icon 12.10.2020
  • Icon 21 h
  • icon Cours du jour
  • Icon English
  • Icon IF059CJ
1 500,00 EUR


(+3% TVA)


ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.


The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services

  • An understanding of the common ITIL language and key concepts

  • An insight in how to improve their work and the work of their organizations

  • An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

Target audience

  • Individuals at the start of their journey in Service Management

  • ITSM Managers and aspiring ITSM Managers

  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery

  • Existing ITIL qualification holders wishing to update their knowledge


  • Key Concepts of Service Management

    • Value and value co-creation

    • Organizations, service providers, service consumers and other stakeholders

    • Products and services

    • Service relationships

    • Value: outcome, costs and risks

  • The Four Dimensions of Service Management

    • Organizations and people

    • Information and technology

    • Partners and suppliers

    • Value streams and processes

  • The ITIL Service Value System

    • Opportunity, demand and value

    • The ITIL guiding principles

    • Governance

    • Service value chain

    • Practices

    • Continual improvement

  • The ITIL Management Practices

    • General practices

    • Service management practices

    • Technical practices


None. However delegates should have some experiences of IT Service Management


The course will be held in English but our trainers are also fluent in French.

Course material

A hard copy of the course material is included in the package. An electronic version can be downloaded from our web portal 5 days before the course starting date.


Télécharger le planning PDF

lun. 12.10.2020 à 08h30

icon 7H

ITIL® 4 Foundation (Exam included)

  • icon Chambre de Commerce Luxembourg

mar. 13.10.2020 à 08h30

icon 7H

ITIL® 4 Foundation (Exam included)

  • icon Chambre de Commerce Luxembourg

mer. 14.10.2020 à 08h30

icon 7H

ITIL® 4 Foundation (Exam included)

  • icon Chambre de Commerce Luxembourg

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