Description
Description
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Objectives
The Foundation module is a prerequisite for the ITIL 4 higher level
qualifications and its primary objectives are to provide participants
with:
- An introduction to the management of modern IT-enabled services
- An understanding of the common ITIL language and key concepts
- An insight in how to improve their work and the work of their organizations
- An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
Target audience
- Individuals at the start of their journey in Service Management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Programme
- Key Concepts of Service Management
- Value and value co-creation
- Organizations, service providers, service consumers and other stakeholders
- Products and services
- Service relationships
- Value: outcome, costs and risks
- Value and value co-creation
- The Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Organizations and people
- The ITIL Service Value System
- Opportunity, demand and value
- The ITIL guiding principles
- Governance
- Service value chain
- Practices
- Continual improvement
- Opportunity, demand and value
- The ITIL Management Practices
- General practices
- Service management practices
- Technical practices
- General practices
Prerequisites
None. However delegates should have some experiences of IT Service Management
Language
The course will be held in English but our trainers are also fluent in French.
Intellectual Property
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Accreditation
"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL® is a [registered] trade mark of AXELOS Limited. All rights reserved.”
Modalités
Support de cours
Le support de cours sera délivré en début du cours.
Lieu
L-1615 Luxembourg
Luxembourg
Sessions et horaires
-
mer. 15.06.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
jeu. 16.06.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
ven. 17.06.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
mer. 19.10.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
jeu. 20.10.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
ven. 21.10.2022
08:30 à 16:30
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
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