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Catalogue

ITIL® 4 - Foundation & Certification

Informatique

Description

Description

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Objectives

The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services
  • An understanding of the common ITIL language and key concepts
  • An insight in how to improve their work and the work of their organizations
  • An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
Target audience
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge
Programme
  • Key Concepts of Service Management
    • Value and value co-creation
    • Organizations, service providers, service consumers and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcome, costs and risks
  • The Four Dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • The ITIL Service Value System
    • Opportunity, demand and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Practices
    • Continual improvement
  • The ITIL Management Practices
    • General practices
    • Service management practices
    • Technical practices
Prerequisites

None. However delegates should have some experiences of IT Service Management

Exam

Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.

Intellectual Property

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 


Accreditation

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL®  is a [registered] trade mark of AXELOS Limited. All rights reserved.”

Conditions

Course Material

The training material will be handed out at the beginning of the course.

Location
Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
Luxembourg
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Sessions et horaires

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  • Wed 05.07.2023

    08:30 à 16:30

    7H

    ITIL® 4 Foundation (Exam included)

    Chambre de Commerce Luxembourg

  • Thu 06.07.2023

    08:30 à 16:30

    7H

    ITIL® 4 Foundation (Exam included)

    Chambre de Commerce Luxembourg

  • Fri 07.07.2023

    08:30 à 16:30

    7H

    ITIL® 4 Foundation (Exam included)

    Chambre de Commerce Luxembourg