Description
Description
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Objectives
The Foundation module is a prerequisite for the ITIL 4 higher level
qualifications and its primary objectives are to provide participants
with:
- An introduction to the management of modern IT-enabled services
- An understanding of the common ITIL language and key concepts
- An insight into how improve their work and the work of their organizations
- An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
Target audience
- Individuals at the start of their journey in Service Management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Programme
- Key Concepts of Service Management
- Value and value co-creation
- Organizations, service providers, service consumers and other stakeholders
- Products and services
- Service relationships
- Value: outcome, costs and risks
- Value and value co-creation
- The Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Organizations and people
- The ITIL Service Value System
- Opportunity, demand and value
- The ITIL guiding principles
- Governance
- Service value chain
- Practices
- Continual improvement
- Opportunity, demand and value
- The ITIL Management Practices
- General practices
- Service management practices
- Technical practices
- General practices
Prerequisites
None. However delegates should have some experiences of IT Service Management
Exam
Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.
Intellectual Property
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Accreditation
"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL® is a [registered] trade mark of AXELOS Limited. All rights reserved.”
Conditions
Course Material
The training material will be handed out at the beginning of the course.
Location
L-1615 Luxembourg
Luxembourg
Sessions et horaires
-
Mon 22.09.2025
09:00 à 17:00
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
Tue 23.09.2025
09:00 à 17:00
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
-
Wed 24.09.2025
09:00 à 17:00
7H
ITIL® 4 Foundation (Exam included)
Chambre de Commerce Luxembourg
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