ITIL® 4 Foundation & Certification

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

• An introduction to the management of modern IT-enabled services
• An understanding of the common ITIL language and key concepts
• An insight in how to improve their work and the work of their organizations
• An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

• Individuals at the start of their journey in Service Management
  
• ITSM Managers and aspiring ITSM Managers
  
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  
• Existing ITIL qualification holders wishing to update their knowledge
  

• Key Concepts of Service Management
  
• • Value and value co-creation
    
  • Organizations, service providers, service consumers and other stakeholders
    
  • Products and services
    
  • Service relationships
    
  • Value: outcome, costs and risks
    
• The Four Dimensions of Service Management
  
• • Organizations and people
    
  • Information and technology
    
  • Partners and suppliers
    
  • Value streams and processes
    
• The ITIL Service Value System
  
• • Opportunity, demand and value
    
  • The ITIL guiding principles
    
  • Governance
    
  • Service value chain
    
  • Practices
    
  • Continual improvement
    
• The ITIL Management Practices
  
• • General practices
    
  • Service management practices
    
  • Technical practices

None. However delegates should have some experiences of IT Service Management

The course will be held in English but our trainers are also fluent in French.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL®  is a [registered] trade mark of AXELOS Limited. All rights reserved.”