Cette formation est proposée sous forme de formation présentielle et à distance. En savoir plus

Description

Description

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Objectives

The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services
  • An understanding of the common ITIL language and key concepts
  • An insight in how to improve their work and the work of their organizations
  • An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
Target audience
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge
Programme
  • Key Concepts of Service Management
    • Value and value co-creation
    • Organizations, service providers, service consumers and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcome, costs and risks
  • The Four Dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • The ITIL Service Value System
    • Opportunity, demand and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Practices
    • Continual improvement
  • The ITIL Management Practices
    • General practices
    • Service management practices
    • Technical practices


Prerequisites

None. However delegates should have some experiences of IT Service Management

Language

The course will be held in English but our trainers are also fluent in French.

Intellectual Property

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 


Accreditation

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL®  is a [registered] trade mark of AXELOS Limited. All rights reserved.”


Conditions

Support de cours

Le support de cours sera délivré en début du cours.

Lieu
Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
Luxembourg
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