ITIL® 4 Foundation - Online Course and Official Exam

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  • Icon 16 h
  • icon E-Learning
  • Icon English
  • Icon IF001EL
450,00 EUR


(+3% TVA)

What's included?

This package contains the official exam voucher, as well as everything you need to learn the topic and get prepared for the exam, including:

  • Scheduled Kick-off meeting with our trainer to explain how the online course works

  • Accredited by PeopleCert / AXELOS

  • Aligned with ITIL 4

  • Equivalent to a 2-Day Course

  • 14 Contact Hours (PDUs)

  • Contains 25 Lessons

  • Exam Simulator with 230 Questions

  • With 1 Sample Exam

  • Contains multiple Quizzes

  • With access to our trainers

Not Included

The following are not included in this course:

The official manual: the official manual is not necessary for the course and is not included in this package.


The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.

Contents of the course

The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we've avoided homework and covered it in other ways, because you probably don't have enough time and mental energy to spend many hours by yourself doing homework.

The course is delivered in the following sections:

  • Fundamental Topics

    • What is Service Management?

    • Introduction to the Service Value System

    • Key Concepts and Building Blocks of ITIL

    • What is Value? (50m, 3.6x)

    • People

    • Costs and Risks

    • Service Value System

    • An Introduction to the Service Value Chain

    • Service Value Chain

    • Guiding Principles

    • The Four Dimensions: 1 and 2

    • The Four Dimensions: 3 and 4

  • Practices

    • An Introduction to the Practices

    • Change Control Practice

    • Incident Management Practice

    • Problem Management Practice

    • Service Request Management Practice

    • Service Desk Management Practice

    • Service Level Management Practice

    • Continiual Improvement Management Practice

    • Information Security Management Practice

    • Relationship Management and Supplier Management Practice

    • IT Asset Management, Service Configuration Management, Monitoring and Event Management Practices

    • Deployment Management and Release Management Practices

  • Exam Preparation

    • About the Exam

    • Sample Exam


Participants may take the exam at any time for a period of one year after receipt of their voucher.


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