EU Regulations and Customer Protection



Access to training

To order your licenses please send a request to

You will receive the steps to follow.

Languages: English

Duration: 1-hour e-learning course.


This course covers the regulatory provisions that are in place to protect life insurance customers.

The pre-sale, point-of-sale and post-sale measures to protect customers as well as those that are activated should a life company get into financial difficulty.
Target Audience

All users working in the life insurance industry.

Knowledge Check

A 15-question knowledge check at the end of the course which selects random questions from a bank to provide a formal test of subject understanding. When participants reach the 80% pass mark they will receive a certificate. 


Course Material

Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.