The course programme focuses on the impact of change in four key areas:
Change and the individual
Change and the organisation
Communication and stakeholder involvement
Change management practices
Introduction and objectives
Reviewing stakeholder engagement and communication and learning about change practices
The individual and change
Understanding the learning preferences of people in the organisation
How can new skills be acquired?
What are the patterns of individual change?
Motivation: what motivates people?
What are the systematic differences between people and how do we deal with them?
Organisation and change
Change process models
What is emergent change
Key roles in organisational change
Levers of change and developing a vision
Identifying and segmenting the actors of change
Staff and empathy maps
Communication and commitment
Communicating change: factors, barriers and approach
Communication channels (Push-Pull and Lean-Rich)
The impact of change
Identifying and assessing the impact of change
Assessing the impact on stakeholders
Modifying the severity assessment
Preparing for change
Motivation for change and motivating people
The Change Impact Assessment
Network of change agents
Building the change team
Change management plan
Preparing for resistance to change
This course is designed for those who wish to understand the basic principles for successful change, transition or organisational transformation.
The Change Management Foundation exam is designed for those who have a role in leading, executing or supporting a change initiative. People who work in organisations where change is planned or taking place and who want to gain more knowledge about the change management framework.
Some experience of organisational change is recommended for this course.
Each participant will receive :
a copy of the presentation and exercises
a copy of The Effective Change Manager's Handbook
Support de cours
Course material will be provided at the beginning of the course.
This course prepares you for the APMG Change Management Foundation exam. As this is the foundation level, the emphasis is on theory, supported by some exercises.
The Change Management™ certification exam takes place at the end of the third day of training. For those who wish, it is always possible to take the exam at a later date with an exam voucher.
MCQ of 50 multiple choice questions, in English
Pass mark of 25 out of 50 - 50%.
40 minutes duration + 25% additional time if English is not your first language