Operations Management

Operations Management is part of our International MBA and can be taken independently. 

This course is designed to provide an in-depth understanding of operations management principles and strategies essential for effective business operations.

Participants will explore key topics including process design and measurement, quality management, forecasting, inventory management, service capacity, business process improvement, supply chain management, and risk analysis. The course emphasizes practical application through case studies and team-based projects, enabling participants to integrate theory with real-world operational challenges.

By the end of this course, participants will be able to:

• Understand the importance of Operations Management and Supply Chain Management for organizational leadership,

• Design, analyze, and optimize business processes to implement business strategies effectively,

• Apply frameworks to measure and improve both product and service operations,

• Understand and implement principles of quality management to enhance product and service quality,

• Develop product forecasting models and apply effective inventory management strategies,

• Apply service capacity management principles and queueing theory to optimize operations,

• Identify and execute business process improvement initiatives,

• Design, manage, and assess supply chain operations efficiently,

• Evaluate and mitigate risks within the supply chain,

• Collaborate effectively in teams to solve complex operational challenges.

This course covers the following core areas:

• Operations Principles: Foundations of process design, measurement, and optimization.

• Quality Management: Approaches to maintain and enhance product and service quality.

• Forecasting & Inventory: Techniques for demand prediction and effective inventory control.

• Service Operations & Capacity Management: Queueing theory and strategies for managing service delivery.

• Process Improvement: Tools and methods for identifying inefficiencies and implementing improvements.

• Supply Chain Management: Design, management, and evaluation of supply chains, including risk assessment and mitigation.

• Applied Learning: Case studies, team-based projects, and practical exercises to integrate theory with real-world operational challenges.

This course is ideal for:

• Managers and professionals seeking to strengthen operational and supply chain management skills,

• Entrepreneurs and business leaders aiming to optimize processes and supply chains,

• Professionals responsible for ensuring quality, efficiency, and risk management in operations.

Gaston Trauffler

Head of Industrial Policy | FEDIL

Gaurav Gupta

Manager Product Management | Amazon Europe

Participants will receive a Certificate of Completion co-signed by the House of Training and HEC Liège. 

This module grants 3 ECTS credits, transferable towards the International MBA. 

Delivered entirely in English and based at the Luxembourg Chamber of Commerce (Kirchberg), this Executive MBA is designed for professionals seeking a transformative learning journey. Jointly offered by HEC Liège, holder of prestigious AACSB and EQUIS accreditations, and the House of Training, which brings in-depth knowledge of the Luxembourg market, the program combines academic excellence with practical relevance. 

If you want to learn more about this program, please visit the dedicated page : International MBA