Speaking in Business with Confidence
Participants will improve both their fluency and accuracy when speaking the English language. They will develop a wide range of expressions and techniques when speaking professionally on the phone, in meetings, presenting information and in making small talk. They will enhance their wider professional skills by using the appropriate level of formality, clarity and cultural awareness when speaking in English.
In the framework of the English language development and upon successful completion of this course, the participant should be able to:
Deploy a wide range of expressions used in professional telephone calls, meetings, when presenting information and making small talk
Understand the different conventions in starting and finishing spoken communications
Use the language of persuasion to powerfully describe a product, project or service in a professional capacity
Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional communications
Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts
In the framework of the professional skills development, the participant should be able to:
Critically reflect on how to speak professionally in English when communicating to a wide range of audiences
Making small talk with established professional contacts
Conduct ‘cold calls’ and pitches with new professional contacts
Effectively communicate difficult messages and deal with difficult questions
Overcome communication breakdowns
Course structure: Part 1:
The first part of the course focuses on the key vocabulary, expressions and conventions used in speaking professional in English.
Exchanging ideas and best practice
Exploring informal, semi-formal and formal greetings and goodbyes
Key language needed on the phone, in meetings, when presenting and in making small talk
Understanding how to communicate in different cultural contexts
Acceptable and unacceptable ‘jargon’, acronyms and abbreviations in Spoken English
Course structure: Part 2
The second part of the course focuses on a professional case study in which you need to deploy the vocabulary and techniques developed in part 1. The case study is based on a number of role plays which include:
Making first contact with a professional contact
Making small talk with an established contact
Managing a difficult issue with a professional contact
Participating in a meeting/teleconference with a professional contact
Presenting a product or service to a professional contact
This is an inclusive course designed for professionals across both the private and government sectors looking to improve their professional communications.
B1 or above in the CEFR levels.
The course is designed for professionals who are looking to improve their vocabulary and techniques in speaking professionally in English. To access the course effectively it is helpful but not essential if you have professional experience of speaking in English.
At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.
Chambre de Commerce Luxembourg7, rue Alcide de Gasperi