Description
Objectives
After the training the participant shall be able to:
identify, manage and express their emotions
understand their origin and use them as a resource
use emotional intelligence in communication, team management, customer relations/sales and conflict management
Programm
- Become aware of one’s emotions and better understand them
- Definition: emotions (primary and mixed), feelings
- Mechanism of emotions
- Link between emotions, thoughts and behaviour
- Constructive and negative consequences of emotions
- Techniques to better manage emotions
- Self-awareness and confrontation of automatic thoughts
- Association and dissociation
- Decentralisation and empathy
- Letting go
- Respiratory relaxation
- Autogenous training of Schulz
- Muscle relaxation of Jacobson
- Anchoring
- "Act as if" method
- Use emotional intelligence in communication, team management, customer relations/sales and conflict management
- Definition of emotional intelligence
- Determination of emotional quotient
- Bases of communication
- Active listening
- Techniques of assertiveness
- Cardiac consistency practice
- Individual Action Plan
Target audience
Anyone who wants to better manage their emotions and those of others.
Modalités
Support de cours
Pour des raisons de respect de l'environnement veuillez noter qu'aucun support papier ne vous sera fourni lors de votre formation. Votre support de cours peut être téléchargé gratuitement avant le début du cours via notre portail client (télécharger ici le guide du portail client). Vous pourrez ainsi le consulter sur l’écran de votre appareil mobile ou l'imprimer en cas de besoin. Si votre inscription a été effectuée par un responsable formation de votre entreprise veuillez le contacter pour qu'il puisse vous y donner accès ou vous l'envoyer.
Exam
No exam is available for this training course.
Certificate
At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.
Lieu
L-1615 Luxembourg
Luxembourg