Manage Emotions and Improve Relationships with Others

Become aware of one’s emotions and better understand them 

• Definition: emotions (primary and mixed), feelings

• Mechanism of emotions

• Link between emotions, thoughts and behaviour 

• Constructive and negative consequences of emotions 

Techniques to better manage emotions 

• Self-awareness and confrontation of automatic thoughts 

• Association and dissociation

• Decentralisation and empathy

• Letting go

• Respiratory relaxation

• Autogenous training of Schulz

• Muscle relaxation of Jacobson

• Anchoring

• "Act as if" method

Use emotional intelligence in communication, team management, customer relations/sales and conflict management

• Definition of emotional intelligence

• Determination of emotional quotient

• Bases of communication

• Active listening

• Techniques of assertiveness

Cardiac consistency practice

Individual Action Plan