Manage Emotions and Improve Relationships with Others
After the training the participant shall be able to:
identify, manage and express their emotions
understand their origin and use them as a resource
use emotional intelligence in communication, team management, customer relations/sales and conflict management
Become aware of one’s emotions and better understand them
Definition: emotions (primary and mixed), feelings
Mechanism of emotions
Link between emotions, thoughts and behaviour
Constructive and negative consequences of emotions
Techniques to better manage emotions
Self-awareness and confrontation of automatic thoughts
Association and dissociation
Decentralisation and empathy
Autogenous training of Schulz
Muscle relaxation of Jacobson
"Act as if" method
Use emotional intelligence in communication, team management, customer relations/sales and conflict management
Definition of emotional intelligence
Determination of emotional quotient
Bases of communication
Techniques of assertiveness
Cardiac consistency practice
Individual Action Plan
Anyone who wants to better manage their emotions and those of others.
No exam is available for this training course.
At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.
Please note that, for environmental reasons, no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company, please contact him/her so that he/she can give you access to it or send it to you.
Chambre de Commerce Luxembourg7, rue Alcide de Gasperi