It often happens that a manager is confronted with one or more employees with a difficult personality: negative, critical, sometimes even manipulative people.
It only takes one person to impact the entire team or department.
In times of constant change and adaptation, this can have a significant impact, undermining the performance and commitment of teams. Worse, a difficult person can turn out to be contagious and lead other people along with him/her into a downward spiral.
Concrete strategies and tools are proposed to help prevent and manage interactions with difficult personalities, to reframe them and put an end to the harmful consequences.
After the training the participant shall be able to:
Identify the types of difficult people
Avoid the traps, the strategies they put in place
Define and acquire the appropriate know-how, behavior and communication
Learn to reframe, cleanse, and stay the course
Develop inner serenity to gain managerial power.
Types of difficult personalities
Identify a psychological game
Forestall psychological games and manipulative or aggressive attitudes
Treat allergy and recreate a healthy relational basis
Identify / Address / Reframe
Identify: Difficult person or person in difficulty?
Address: Create preventive or curative conditions
Reframing: Reframing Methodology
Optimise your energy on a daily basis
Develop your inner strength so as not to let yourself be destabilised
Identify energy-consuming attitudes
Simple and effective tools to keep calm and inner peace
Anyone wishing to prevent and better manage difficult people.
Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.