Description
Description
It often happens that a manager is confronted with one or more employees with a difficult personality: negative, critical, sometimes even manipulative people.
It only takes one person to impact the entire team or department.
In times of constant change and adaptation, this can have a significant impact, undermining the performance and commitment of teams. Worse, a difficult person can turn out to be contagious and lead other people along with him/her into a downward spiral.
Concrete strategies and tools are proposed to help prevent and manage interactions with difficult personalities, to reframe them and put an end to the harmful consequences.
Objectives
After the training the participant shall be able to:
Identify the types of difficult people
Avoid the traps, the strategies they put in place
Define and acquire the appropriate know-how, behavior and communication
Learn to reframe, cleanse, and stay the course
Develop inner serenity to gain managerial power.
Programme
Types of difficult personalities
Characteristics
Operating mode
Psychological games
Identify a psychological game
Forestall psychological games and manipulative or aggressive attitudes
The allergies
Identify allergies
Treat allergy and recreate a healthy relational basis
Identify / Address / Reframe
Identify: Difficult person or person in difficulty?
Address: Create preventive or curative conditions
Reframing: Reframing Methodology
Optimise your energy on a daily basis
Develop your inner strength so as not to let yourself be destabilised
Identify energy-consuming attitudes
Simple and effective tools to keep calm and inner peace
Target audience
Anyone wishing to prevent and better manage difficult people.
Modalités
Support de cours
Pour des raisons de respect de l'environnement veuillez noter qu'aucun support papier ne vous sera fourni lors de votre formation. Votre support de cours peut être téléchargé gratuitement avant le début du cours via notre portail client (télécharger ici le guide du portail client). Vous pourrez ainsi le consulter sur l’écran de votre appareil mobile ou l'imprimer en cas de besoin. Si votre inscription a été effectuée par un responsable formation de votre entreprise veuillez le contacter pour qu'il puisse vous y donner accès ou vous l'envoyer.
Lieu
L-1615 Luxembourg
Luxembourg