Managing Efficient Telephone Communications
After the training the participant shall be able to:
Understand the stakes of telephone conversation for the company’s reputation
Gain confidence and fluidity in speaking on the phone in English
Comprehend the different ways of dealing with queries
Master the company introduction and their own self-introduction
Structure their notes to better take and transmit messages
Importance of professional telephone reception for Company’s reputation and your representation
Difference between Telephone and Face-to-Face communications
Structure of professional calls :
Getting ready prior to the call
Mastering your self-introduction
Speaking with knowledge and confidence
Identifying your correspondant with clarity
Managing the calls’ transfer and non-transfer
Taking and transmitting messages
Coordinating multi-calls gracefully
Closing the communication in style
The training includes role-plays, simulations and case studies.
The course material can be downloaded free of
charge via your portal the day before the start of the course (download
the Client Portal User’s Guide here).
At the end of the training, the participants will receive a certificate of participation delivered by the House of Training.
Chambre de Commerce Luxembourg7, rue Alcide de Gasperi