Managing Efficient Telephone Communications

Importance of professional telephone reception for Company’s reputation and your representation

Difference between Telephone and Face-to-Face communications

Structure of professional calls :

• Getting ready prior to the call

• Mastering your self-introduction

• Speaking with knowledge and confidence

• Identifying your correspondant with clarity

• Managing the calls’ transfer and non-transfer

• Taking and transmitting messages

• Coordinating multi-calls gracefully

• Closing the communication in style

• Following-up effectively

The training includes role-plays, simulations and case studies.